Returns & Exchanges

How do I return or exchange?

• You can register return and exchange for your order within 7 days of receipt of your shipment.
• To get the return process started, please send email to friends@helllouk.com with the order ID and reason for return/ exchange.
• If the reason is product damaged in shipment, we will need images of damaged/torn packaging

Note: Please do not accept any item if the packaging is damaged/torn.

Are there any charges for return and exchange?

• No, all returns and exchanges are free of cost, given these are approved by our team.

What items are not returnable?

• All Items purchased under discount are generally not eligible for any return or exchange, all sales are final.
• Personalized items are not returnable.
• International Orders are not eligible for any return or exchange.

Why will my return or exchange rejected?

• Return/Exchange request raised after 7 days of delivery.
• Item received has not been sent back with all its original packaging and perfect condition.
• Reason for return is damaged item, without corresponding images.
• Accepting item with damaged packaging from delivery partner.

How soon will I get my refund?

• It will take up-to 3 to 5 business days to process the refund from our side, after the return item has been delivered and inspected by us.
• The refund will reflect in your account, based on your bank’s policy.

Note: We do love being nice and will do our best to resolve genuine concerns